Postage and Packaging:
All Items are triple checked before dispatch and are carefully hand packed
by our dedicated in house logistics department. Your product is shipped
directly to you as soon as we have received your cleared payment.
Please enter a contact telephone number when checking out. We assure you
that this will only be used by the courier or the postal services or by a
member of our customer service team, in the unlikely event that there is a
problem with your order.
Should your consignment be a failed delivery, further collection and
delivery attempts will result in additional postal charges to the Buyer.
Faulty, Lost or Exchange Products:
If your product arrives defective you have up to 48 hours from date of
receipt to request an exchange. The product must be returned to us in the
original and un-used condition and in it's original box and packaging.
We are happy to resend any lost product usually after 14 working days but we
ask that you contact your local sorting office first to check that it is not
left there. 95% of missing or lost parcels are left in sorting offices.
Product exchange is our normal policy as long as you the buyer, agree to pay
for the shipping costs incurred by the courier and postal services.
Custom Duties & Taxes:
You should expect to pay any amount charged by the Government in your
respective country, this includes and is not limited to custom duties, taxes
and any extra fees charged by courier and postal services.
We have the following modes of payment:
- PayPal – we accept all major credit cards through paypal just follow the
eBay checkout links
- Our payment email is: firstname.lastname@example.org
- UK Cheques: Payable to ‘eBinary Ltd’
- UK Postal Orders: Payable to ‘eBinary Ltd’
- Bank Transfer: Please email us for details of our account
- International Buyers: We only accept payment via Pay Pal
- We are a UK Registered Company and all our prices are inclusive of VAT
100% Satisfaction Guaranteed.
In all cases refunds will only be offered once liability has been determined
by ourselves or by an approved third party(courier or postal provider).
New Items : If package or product has been damaged or opened no refunds or
returns will be accepted. If the product has been tampered in anyway no
refunds or returns will be accepted.
Note : ITEMS MUST BE RETURNED WITHIN 7 DAYS OF RECEIPT IN ORIGINAL PACKAGING
AND INCLUDING ALL PARTS AND ACCESSORIES.
Royal Mail Info:
Further Information Royal Mail:
Royal Mail deliver an excellent service, 99% of our items arrive next day.
The majority of our items are too large for your letterbox - if you're not
in when the postman calls your item will be returned to the sorting office
or check with your neighbour.
Destinations and postcodes listed below are not classified as UK mainland by
All Items above 2Kg are delivered by Parcelforce to reduce the cost for you
however, the following areas and Postcodes: - The Islands of Scotland
- Northern Ireland
- Isle of Man
- Isles of Scilly
- Channel Islands
- Isle of white
- IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT,
are subject to a surcharge and fuel charge of £8.00 by parcelforce.
Please add this charge to your total postage cost
Please note: all buyers are liable for local taxes and charges.